FAQ

You'll find answers to some of the most commonly asked questions about our products and services. Whether you're curious about our shipping policies, products, or how to get the most out of your purchase, we've got you covered.

If you can't find what you're seeking, feel free to reach out to our customer support team, who will be more than happy to assist you: contact@heybbl.co

Products

What is HeyBBL?

HeyBBL is a brand dedicated to helping you achieve your fitness goals with specialized devices designed for the glutes, abs, arms, and legs. Our products are easy to use, comfortable, and effective, making them perfect for anyone looking to tone and shape their body.

How often should I use the HeyBBL devices?

For best results, we recommend using the devices 2-4 times a week for 15-30 minutes per session, depending on the specific device and your comfort level. Consistency is key!

Can it be be used on sensitive skin?

If you have sensitive skin, we recommend starting at the lowest intensity and gradually increasing it as your skin adjusts. Always ensure your skin is clean and dry before use. If irritation occurs, discontinue use and consult a physician.

Are the devices waterproof?

No, the HeyBBL devices are not waterproof. Please avoid exposing them to water or excessive moisture.

How do I clean and maintain my products?

After each use, wipe down the devices with a dry, soft cloth. Store them in a cool, dry place away from direct sunlight. Make sure to recharge the devices as needed, but avoid overcharging.

What are hydrogel patches, and how do I use them?

Hydrogel patches are designed to enhance the effectiveness of your BBL Shaper devices by improving skin conductivity and comfort. Simply apply the patch to clean, dry skin before placing the device over it. Remember, hydrogel patches are single-use and should be disposed of after each session.

How do I get the best results from the 30-day BBL challenge?

To maximize your results, follow the recommended usage schedule for each device, maintain a balanced diet, and stay active. We encourage you to track your progress and stay consistent throughout the challenge.

Can I share my results with HeyBBL?

Absolutely! We’d love to see your progress. Feel free to email us your results after completing the 30-day BBL challenge. Your success story could inspire others on their journey!

Shipping and Delivery

Where are you located?

We are located in Lausanne, Switzerland.

What are the shipping times ?

Currently, we are processing the orders within 1-2 days, then the orders are delivered within 4-7 days.

What are the shipping rates ?

Our standard shipping (4-7 days) is 100% free all around the world! 

My product has been delivered damaged, what can I do ?

If your product has been delivered damaged, you can simply send us a picture of the damaged items to our email address, and we will gladly send you a replacement product free of charge!

Email address: contact@heybbl.co

What is your return and warranty policy?

All BBL Shaper devices come with 30 day warranty. If you experience any issues with your product, please reach out to our customer support team for assistance.